Legal Notice (Specified Commercial Transactions Act)
Business Information
| Service Name | GOATS |
| Company Name | K&R LLC |
| Representative | Kotaro Saito |
| Address | 3-75-8-104 Otorinaka-cho, Nishi-ku, Sakai, Osaka 593-8327 Japan |
| Telephone | 087-813-5554Phone inquiries are not accepted. |
| support@goats-online.com | |
| Support Hours | 09:30–17:00 JST |
| Licenses |
Sales Terms
| Price | Displayed on each product page. Point conversion rate: 1 point = 1 USD. |
| Additional Fees | Costs related to the devices required to use the Service. |
| Shipping & Handling | Shipping within the United States is free for all products. Bank transfer fees are borne by the customer. Shipping costs for returns due to reasons other than manufacturer defects will be borne by the customer. |
| Payment Methods | Credit card payments are available. Depending on network conditions, it may take up to two hours for points to appear in your balance. |
| Delivery Schedule | Items ship within 3–21 business days after the shipping request is completed, via USPS or DHL or FedEx. |
How to Use
- 1.While logged in, purchase points from the Points Purchase page. Once payment is complete, your available points will update.
- 2.Select the gacha you want to play and proceed with the purchase steps.
- 3.View the list of items you obtained, then choose which items to request for shipping and which to redeem for points.
Returns & Exchanges
As a rule, returns and exchanges are not accepted.
If the product delivered differs in condition or content from what was listed on the product page, we will provide a return.
- Contact us within three days of delivery.
- We will cover all shipping costs for the return.
- We cannot offer any guarantee if more than seven days have passed since delivery.
Inquiries
We do not accept inquiries by phone. To ensure accurate and prompt support, please provide details through the inquiry form.
Thank you for your understanding and cooperation.
Last updated:September 8, 2025